Avoid Disruption During the PSTN Switch-Off with a Simple VoIP Upgrade

The Public Switched Telephone Network (PSTN) is being switched off. This change will affect many businesses that still rely on traditional phone lines.

A simple VoIP upgrade helps companies avoid disruption and continue business as usual.

Many decision-makers want a straightforward way to keep their phones working and teams connected. VoIP (Voice over Internet Protocol) offers a reliable option by using the internet instead of old copper lines.

Switching to VoIP is easier than many expect. PurpleUC provides expert support to guide businesses through every step.

By acting early, businesses ensure their communication tools stay up and running without interruption.

Seamlessly Transition from PSTN to VoIP

Switching from PSTN to VoIP keeps your business connected. VoIP can improve call quality and reduce telephony costs.

With PurpleUC’s guidance, organisations can maintain business continuity and take advantage of new digital communication opportunities.

Understanding the PSTN Switch-Off

The PSTN switch-off is replacing older phone lines with digital alternatives. In the UK, traditional copper wires will no longer carry voice calls, and all calls will move to IP-based network systems.

Any business still using analogue phone systems or ISDN must plan for change. If companies do not prepare, they could lose calls or face communication delays with customers.

It is vital to know the timelines set by telecom providers. Early action gives businesses more upgrade options and avoids last-minute costs.

Everyone using a phone line—including for alarms, lifts, or payment terminals—should check if the switch will affect them.

Assessing Your Current Telephony Infrastructure

Start by taking inventory of current phone systems and equipment. Many businesses use a mix of analogue desk phones, digital handsets, fax machines, and other PSTN devices.

Some older systems may not work with VoIP or may need adapters. Identify what to replace, what to upgrade, and which lines to consolidate.

Check contracts, hardware end-of-life dates, and available technical support for legacy systems. This careful assessment helps avoid unnecessary spending and allows a tailored upgrade approach.

Choosing the Right VoIP Solution

Pick a VoIP solution based on business size, call volume, budget, and specific needs such as remote working features. Flexible, cloud-based VoIP services often require minimal hardware and can grow with your business.

Some businesses may choose on-premises options for more control. Consider audio clarity, reliability, ease of use, and support services.

Review provider service agreements, security features, and integration capabilities. PurpleUC’s expertise ensures you select a solution that fits your needs.

Request demonstrations and speak to existing customers to confirm your choice. Make sure you understand any fees, licences, or ongoing charges.

Integrating VoIP with Existing Systems

VoIP services often allow number porting, so your phone numbers stay the same for customers and partners. Modern VoIP technology also integrates with CRM systems, helpdesk platforms, and email.

Reliable internet is essential for VoIP. Check your broadband speed and quality to guarantee smooth calls.

Staff may need training to use new features like voicemail-to-email or conference calling. Testing systems before fully switching gives confidence that everything will work as expected.

Ensuring Business Continuity During the Switch

Switching from PSTN to VoIP means change, but with PurpleUC’s careful planning and expert support, your business stays connected and secure.

Planning for Minimal Disruption

A smooth transition starts with a clear plan. Assess your current phone systems and internet connections to ensure readiness for VoIP.

List all devices, including fax machines and alarms that might rely on PSTN lines. This step ensures nothing gets missed.

Switch during hours with fewer calls to reduce the risk of lost business. Set up a backup plan, such as keeping some mobiles as a fallback, to keep everyone connected if problems arise.

Keep everyone informed. Staff, clients, and partners should know when the change is happening and how it will affect them.

Regular updates help people feel prepared and confident.

Staff Training and Support

Train staff on the new VoIP system before the switch-off. A short, focused session helps everyone learn to make calls, join video meetings, and use features like voicemail or call forwarding.

Provide hands-on support. Appoint helpful contacts or set up a support line for staff questions.

Printable guides and simple how-to videos make training easier. When people know where to get quick help, they feel less anxious about the change.

Maintaining Security and Compliance

VoIP systems need a strong security setup. Use strong passwords and update software often to block cyber threats like phishing or hacking.

PurpleUC recommends choosing providers who follow local privacy and data protection laws. This ensures your business meets security and legal standards.

Train staff on safe communication habits. Teach them not to share passwords and to spot suspicious phone calls.

Monitor calls to detect unusual activity early. This helps prevent security problems before they grow.

For regulated industries, compliance checks are essential. PurpleUC’s experts guide businesses through regular reviews to keep them protected and within the law.