Microsoft Teams Phone

Microsoft Teams Phone is an add-on that transforms Microsoft Teams into a fully featured business phone system. It allows your team to make and receive external phone calls directly from the Microsoft 365 platform they already use for chat, meetings, and collaboration.

Staff can manage calls using laptops, mobile devices, or Teams-certified desk phones—with no need for separate phone systems, complex infrastructure, or switching between platforms.

Unlike traditional phone systems or standalone VoIP services, Teams Phone is fully integrated within the Microsoft Teams environment. It’s not a separate product—it becomes part of your existing Microsoft 365 setup.

Your phone system is no longer tied to physical hardware or siloed tools. Teams Phone brings voice calling into the same space your team uses every day, streamlining communication and reducing complexity.

If your business already uses Microsoft 365, adding Teams Phone is a natural extension. It unifies your communications in one secure, user-friendly platform.

Yes, Microsoft Teams Phone can completely replace your traditional phone system.

By leveraging your existing Teams platform, Teams Phone delivers a fully cloud-based solution. This means no need for expensive hardware or complex setups. You get the flexibility to make and receive calls from anywhere – using your laptop, smartphone, or desk phone.

Teams Phone also scales effortlessly as your business grows. Whether you have a small team or a large workforce, it adapts to your needs while offering features that enhance communication and productivity.

Yes. Teams Phone runs on Microsoft’s global cloud infrastructure, offering high availability, robust performance, and enterprise-grade security.

With data centres around the world and built-in failover options, it provides stable, scalable voice connectivity—even during outages.

Combined with your existing Teams and Microsoft 365 setup, it delivers a reliable phone system that supports business continuity at every level.

Microsoft Teams Phone is a Microsoft product, but to make it work seamlessly for your business, you need the right setup, connectivity, and support. That’s where PurpleUC makes the difference.

We provide the telephony infrastructure that connects Microsoft Teams to the public telephone network via Direct Routing—a flexible, cost-effective alternative to Microsoft’s own Calling Plans.

This gives you:

• Greater control over numbering and call routing
• Better call rates, especially for high-volume or multi-site businesses
• A more tailored solution for variable usage patterns

We also guide you through the key decisions—whether you choose Direct Routing, Calling Plans, or Operator Connect—ensuring the best fit for your organisation.

Backed by deep Microsoft expertise and the capabilities of our parent company, we support more than just telephony. From user licensing and call flow design to security, governance, and Microsoft 365 integration, we make sure your Teams Phone system is deployed and optimised from day one.

In short, PurpleUC helps you get more from Microsoft Teams Phone.

Getting started is easy with PurpleUC. We manage the process end to end, ensuring a smooth rollout and reliable performance.

1. We review your setup: We assess your current Teams environment, call volumes, and business needs to recommend the best licensing and telephony model.
2. We connect your system: We configure your Teams Phone setup to work with Calling Plans, Direct Routing, or Operator Connect. This includes number porting and ensuring reliable call routing.
3. We set up your users: We assign numbers, enable features like voicemail and call forwarding, and customise your call flows based on how your team works.
4. We supply hardware (if needed): We offer Teams-certified desk phones, headsets, or fully virtual setups—whatever best suits your business.
5. We provide full support: From onboarding and user training to ongoing technical assistance, we ensure everything runs smoothly and your team is confident from day one.