Hosted Swyx
What is Hosted Swyx?
SwyxWare is like your office phone system, but smarter. It’s a software tool that lets you make calls, send messages, and work together – all in one place.
For over 20 years, Swyx has helped businesses stay connected with modern, internet-based phone systems. It’s simple to use, reliable, and designed for medium-sized businesses.
Now part of the Enreach group, Swyx continues to lead in creating award-winning tools to make communication easy. Whether you’re at your desk or working remotely, SwyxWare keeps everyone in touch.
SwyxIT! Softphone
SwyxIt! is a powerful and flexible softphone solution. It works on your computer, letting you make and manage calls with ease.
It’s one of the most customizable options available, tailored to fit your business needs. Unlike many VoIP solutions, SwyxIt! also supports older technologies like ISDN, making it perfect for hybrid setups.
With SwyxIt!, you get the best of both worlds – modern communication tools and compatibility with traditional systems.
Swyx VisualGroups
Swyx VisualGroups brings integrated call queuing and queue management directly into the SwyxIt! softphone.
Your team can manage higher call volumes with ease, using real-time agent monitoring and detailed reporting.
It’s a simple, effective, and far more cost-efficient alternative to a traditional contact centre solution.
Can it replace my traditional phone system?
Yes, Hosted Swyx can completely replace your traditional phone system or standalone VoIP setup.
With Hosted Swyx, you get more than just phone calls. It’s a cloud-based solution that gives you the flexibility to work from anywhere, on any device. It’s cost-effective, removing the need for expensive hardware and maintenance.
It’s also highly reliable. Built-in resilience ensures your communication stays up and running, even in unexpected situations. Plus, you can easily scale it as your business grows.
It’s not just a replacement – it’s an upgrade.
Is it reliable?
PurpleUC Hosted Swyx runs on our secure Windows servers in world-class data centres. We handle everything, so you don’t have to.
Need extra resilience? Hosted Swyx supports advanced Windows options for disaster recovery, giving you peace of mind with reliable backup solutions.
With Hosted Swyx, your communication is in safe hands.
What is Hosted Swyx?
Swyx is a complete unified communications solution, with the flexibility to fit your business needs. Hosted Swyx by PurpleUC takes care of everything, so you can focus on your work without the technical hassle.
Here’s what we offer:
- Licensing: We help you choose the right license based on your needs.
- Design and Build: A custom SwyxWare system built to your specifications.
- Resilient Hosting: No need to worry about servers, upgrades, or backups—we handle it all.
- SIP Trunking: We configure SIP endpoints so you can make and receive calls easily.
- Hardware: Plug-and-play hardware from trusted vendors for quick setup.
- Deployment: We ensure your team gets up and running fast.
- Support: Ongoing support to keep everything running smoothly.
With Hosted Swyx, everything is taken care of, so you can communicate with ease.
Features & benefits
Take a look at the feature list. If you don’t see what you need, feel free to contact us.
Call transfers
Easily transfer calls between team members, ensuring that your customers always reach the right person quickly and efficiently.
Call recording
Automatically record calls for quality control, training, and compliance purposes. This feature helps monitor customer interactions and improve service.
Auto attendants
Set up automated menus that guide callers to the right department or individual, reducing wait times and improving customer satisfaction.
Advanced softphone
One of the most flexible Windows softphone clients in the industry, offering near-limitless customisation of keys, buttons, graphics, embedded web browsers, and fully skinnable interfaces.
Reporting and analytics
Gain insights into call data, such as call volume, response times, and agent performance. This helps with decision-making, identifying areas for improvement, and monitoring team efficiency.
Voicemail to email
Get voicemails delivered straight to your inbox, making it easier to track and respond to messages without missing important information.
Advanced Routing
Build advanced call routing using a Graphical Script Editor, to allow for complex routing scenarios, custom code, and integrations into CRMs and databases.
Presence & status indicators
Check real-time availability of team members, so you always know who’s available to take a call, reducing frustration for both customers and staff.
Connector for Microsoft Teams
Integrate Swyx functions into Windows based Teams environments.
SIP trunking
Connect your phone system to the public telephone network over the internet, reducing the need for traditional phone lines and offering more cost-effective communication and better resilience.
Call queues & handling
Set up call queues and manage them effectively, ensuring calls are distributed efficiently among your team and reducing wait times for callers.
Frequently Asked Questions
What is Swyx and how does it benefit my business?
Swyx is a software-based unified communications platform that combines voice, video, messaging, and collaboration tools into a single interface. It streamlines team communication, reduces hardware costs, and scales with your organization’s needs.
Can Swyx replace our existing phone system?
Yes. Swyx can fully replace traditional PBX or VoIP systems, offering cloud-based flexibility, easy scalability, and advanced features—without the need for expensive on-site hardware.
What deployment options are available for Swyx?
Swyx can be deployed on-premises, in a private data center, or as a fully hosted cloud solution. PurpleUC assists with design, implementation, licensing, and ongoing management to suit your infrastructure.
What key features does Swyx include?
Swyx offers features such as click-to-call, call recording, auto-attendants, voicemail-to-email, presence indication and CRM integration to enhance productivity and customer service.
Is Swyx reliable and secure?
Yes. Swyx runs on enterprise-grade infrastructure with optional redundancy and disaster-recovery configurations. It uses industry-standard encryption for voice and data, ensuring secure, always-on communication.
Ready to find out more? Chat to a specialist today.