3CX
What is 3CX?
3CX is your office phone system, made smarter. It is a software-based solution that lets you make calls, send messages, hold video meetings, and collaborate, all from one easy-to-use platform.
With 3CX, your team stays connected whether they are in the office, working remotely, or on the move. It works across desktop, mobile, and desk phones, offering flexibility to suit the way your business operates.
You can run 3CX in the cloud, in your own data centre, or on a local server. However you choose to deploy it, 3CX gives you full control over your business communications. It is trusted by organisations worldwide as a reliable, scalable, and cost-effective way to simplify how teams stay in touch.
3CX on Desktop, Web, and Mobile
3CX gives your team the freedom to communicate from anywhere using the device that suits them best. Whether you are in the office, working remotely, or on the move, 3CX delivers a consistent and professional experience across all platforms.
- Web Browser: Use the 3CX web client to make calls, join video meetings, chat with colleagues, and manage availability. All of this is done directly from your browser with no software installation required.
- Desktop App: Turn your PC or laptop into a fully featured business phone. You can handle calls, transfers, voicemail, and more without needing a desk phone or any additional hardware.
- Mobile App: Stay connected while away from your desk with the 3CX mobile app for iOS and Android. Make and receive calls from your office number, manage contacts, and maintain a professional presence wherever you are.
Simple to use and easy to deploy, 3CX helps your team work effectively across devices without compromising on call quality, control, or convenience.
Can it replace my traditional phone system?
Yes, 3CX can fully replace your traditional phone system or existing VoIP setup.
But it is more than just a replacement. 3CX gives your business the flexibility to work from anywhere using any device, without relying on costly hardware or outdated infrastructure. It removes the burden of ongoing maintenance and supports your team with modern communication tools that are easy to manage and scale.
3CX is also built for reliability. With built-in resilience and failover options, your communication remains available even during unexpected disruptions.
Replacing your old phone system with 3CX is not just a switch. It is an upgrade to smarter, more efficient, and more cost-effective communication.
Is it reliable?
Yes, 3CX is built for dependable performance. When hosted by PurpleUC, it runs on secure servers in professionally managed data centres, ensuring stability and security for your business communications.
We take care of updates, monitoring, and system maintenance, so you do not have to. With our fully managed service, you can trust that your phone system is always in safe hands.
What is Hosted 3CX?
Hosted 3CX is a fully managed unified communications solution that offers flexibility and scalability for businesses of all sizes. When you choose Hosted 3CX with PurpleUC, we take care of everything, so you can focus on running your business without distraction.
What is included with Hosted 3CX:
- Licensing: We help you choose the right licence for your business needs.
- Design and Build: A 3CX system tailored to your specific requirements.
- Hosting: Your system is run on secure, high-performance infrastructure, managed by our expert team.
- SIP Trunking: We configure and maintain your connectivity to the phone network.
- Hardware: Easy-to-use devices from trusted vendors, ready for quick setup.
- Deployment: A smooth and efficient transition with minimal disruption.
- Support: Ongoing technical support to ensure your system runs reliably.
With PurpleUC managing your Hosted 3CX, you gain expert support and built-in resilience. Backup and disaster recovery options are also included, giving you confidence that your business communications are protected at all times.
Features & benefits
Take a look at the feature list. If you don’t see what you need, feel free to contact us.
Call transfers
Easily transfer calls between team members, ensuring customers are connected to the right person quickly.
Call recording
Automatically record calls for training, quality control, and compliance. This helps you improve service and monitor customer interactions.
Auto attendants
Set up automated menus to direct callers to the right department or person, reducing wait times and improving customer satisfaction.
CRM integration
Automatically log calls, view contact history, and streamline customer interactions by connecting 3CX with popular CRM platforms such as HubSpot, Salesforce, or Microsoft Dynamics.
Reporting and analytics
Access call data and performance insights, such as call volume, response times, and agent efficiency, to make informed decisions.
Voicemail to email
Receive voicemails directly in your email inbox, ensuring you never miss a message and can respond quickly.
Unified messaging and live chat
Bring together voice, email, chat, and live website messaging into one platform. Improve team responsiveness and customer experience with a fully integrated communication system.
Advanced call flows
Customise how incoming calls are routed using 3CX’s Call Flow Designer. Set rules based on time of day, caller input, or queue status—without needing any programming knowledge.
Conferencing and web meetings
Host voice and video calls, online meetings, or webinars with internal teams and external guests. Schedule and manage sessions directly through 3CX.
SIP trunking
Reduce costs by connecting your phone system to the public telephone network over the internet, removing the need for traditional phone lines.
Call queues & handling
Set up and manage call queues to route calls efficiently and reduce hold times for customers.
Flexible licensing
Licences are based on simultaneous calls, not user count. This gives your business the freedom to scale without paying per seat. It is ideal for teams with varied call activity.
Frequently Asked Questions
What is 3CX, and how can it benefit my business?
3CX is a software-based unified communications platform that replaces traditional phone systems. It delivers VoIP calling, video conferencing, live chat, and CRM integration—all accessible through desktop, mobile, and web apps. By consolidating communication tools into one system, 3CX enhances collaboration, supports hybrid and remote working, and reduces operational costs for your business.
Can 3CX be hosted on-premise or in the cloud?
Yes. 3CX offers flexible deployment options to suit your business needs. You can host it on-premise using your own infrastructure or opt for a cloud-based solution. At PurpleUC, we provide fully managed Hosted 3CX services, covering licensing, setup, and maintenance to deliver a seamless, stress-free experience.
Is 3CX compatible with existing phone hardware?
Yes. 3CX supports a wide range of SIP-compliant IP phones, including popular models from Yealink, Polycom, and Grandstream. It also works with analogue phones using ATA adapters, making it easy to continue using your existing hardware while upgrading your system.
How does 3CX support remote work?
3CX makes remote working easy with dedicated mobile and web apps that allow your team to make and receive calls, join video meetings, and manage voicemails from anywhere. This ensures business continuity and team productivity, whether staff are working from home, on the move, or in the office.
What kind of support does PurpleUC offer for 3CX users?
PurpleUC offers complete end-to-end support for 3CX systems. This includes solution design, system deployment, SIP trunk configuration, cloud hosting, and ongoing maintenance. Our expert team ensures your communications run reliably and efficiently, so you can focus on your business.
Ready to find out more? Chat to a specialist today.