Vocalytica
What is PurpleUC Vocalytica?
PurpleUC Vocalytica is a private and secure AI transcription and analysis service that transforms business call recordings into structured, actionable insights. Built for organisations that handle sensitive or high value conversations, it processes your recordings in a dedicated Azure environment using a private large language model.
It does more than transcribe. Vocalytica identifies key points, captures next steps and highlights the details that matter most, all tailored to your business context.
Unlike off the shelf tools, Vocalytica is fully customisable. It can follow your terminology, extract relevant data and adapt its output to your workflows, whether that means a simple summary by email or deep integration with your CRM.
Why Choose Vocalytica?
Vocalytica turns your call recordings into more than just transcripts. It extracts clear summaries, next steps and structured insights, tailored to the way your organisation works.
Unlike generic AI tools, Vocalytica is delivered as a fully managed service. We work with you to design the prompting and refine the outputs so they reflect your language, your sector and your priorities. Whether you need a simple summary or a fully integrated solution, the process is built around you.
With Vocalytica, you gain the benefits of AI without handing over your data or adapting to someone else’s model. You stay in control, and we help you get results that make sense in your business context.
Where Can Vocalytica Help?
Vocalytica supports a wide range of use cases where clarity, compliance and performance matter. Whether you’re managing service teams, handling sensitive enquiries or reviewing internal operations, it delivers the information that matters from every conversation.
Common applications include:
- Customer service and support: Surface recurring issues, improve consistency and track resolution outcomes.
- Sales and account management: Log next steps, highlight decisions and support proactive engagement.
- Compliance and audit: Maintain conversation records that meet regulatory and internal requirements.
- Quality assurance and training: Evaluate real interactions, provide feedback and support ongoing development.
- Sentiment and intent analysis: Reveal tone, satisfaction and engagement trends using tailored prompting.
Vocalytica turns spoken conversations into structured business intelligence that supports better decisions, clearer actions and measurable improvements.
Flexible Delivery Options
Vocalytica is designed to fit around the way you work. Whether you need a simple summary by email or structured data sent to your CRM, case management system or reporting tools, we configure the process to match your goals.
Some teams just need a clear written summary after each call. Others rely on deep integration with internal systems to automate follow-up or drive workflows. Vocalytica adapts to either approach.
You can also tailor outputs by team, department or call type. Choose the format, detail and delivery method you need. The service scales with you and evolves as your needs change.
Security and Privacy
Vocalytica is designed for organisations that take data privacy seriously. Every deployment runs in a secure, private Azure environment with no reliance on public AI services. Your recordings are processed using a dedicated large language model, with no external sharing, storage or third-party access.
We understand the importance of data control, especially in regulated sectors. That is why your recordings, prompts and outputs remain entirely within your environment, or within a trusted PurpleUC-managed instance hosted in the UK.
This approach gives you all the benefits of advanced AI without compromising on compliance, confidentiality or control.
Why Choose PurpleUC?
At PurpleUC, we go beyond delivering technology. We work with you to design and support solutions that reflect how your business operates.
With Vocalytica, that means helping you shape the AI prompting, configure delivery methods, and maintain control over your data and workflows. From setup to long term refinement, our team supports you at every stage.
The service is backed by our sister company, Purple Matrix, a Microsoft Tier 1 Cloud Solution Provider and Gold Partner with five gold competencies. Their technical leadership ensures your Azure-hosted solution is built to the highest standards of performance, security, and compliance.
We understand the importance of clarity, control, and trust. With UK-based support and proven infrastructure, PurpleUC helps you put AI to work in ways that are practical, secure, and results driven.
Ready to Learn More?
If your organisation relies on calls to deliver service, close business or meet regulatory standards, the information in those conversations is too valuable to lose.
PurpleUC Vocalytica gives you the ability to capture, structure and act on what was said, securely and on your terms. Whether you need better visibility for compliance, smarter workflows for your team or clearer outcomes for your customers, we can help you build the right solution.
We will work with you to understand your goals, design the right prompting and configure a delivery method that fits the way you already operate. You stay in control while we handle the complexity.
Want to see what Vocalytica can do with a sample of your call recordings using prompts tailored to your business?
Get in touch to explore how Vocalytica can change your business.
Features & benefits
Take a look at the feature list. If you don’t see what you need, feel free to contact us.
Secure by Design
Provides a private Azure environment with a dedicated large language model. Keeps data within the UK and away from public AI platforms, supporting strong privacy, compliance and long-term control. Perfect for regulated sectors like finance, insurance, and legal.
Custom AI Prompting
Tailored with your AI prompts to reflect your terminology, business language, priorities and goals.
Tailored Accuracy
Can be trained with sector-specific terminology and tuned to handle regional accents. Delivers accurate transcripts even in specialist or high-context conversations, depending on your requirements and prompting.
Language Detection and Translation
Supports automatic language detection and translation, helping international teams and multi-lingual clients communicate more clearly.
Support for Quality Assurance
Use transcripts and AI summaries to review service quality, support training and provide constructive feedback to your team.
Audit and Compliance Support
Maintains a clear record of conversations and outcomes to support regulatory checks and internal documentation needs.
Expert Prompt Engineering
A team that can work with you to shape and optimise your prompts, helping you get the most from the AI model and ensuring it delivers the results your business needs.
Flexible Delivery Options
Integrates with your existing systems and supports delivery by email, CRM, secure databases or reporting tools. Works smoothly across multiple platforms to fit your existing call flows and infrastructure.
Fast Results
Delivers transcriptions, summaries and task data within moments of each call, giving your team timely insights and rapid follow-up.
Focus on What Matters
Minimises manual admin by turning conversations into structured summaries and action points, letting your team stay focused on delivery.
Fully Managed and Developed by PurpleUC
Built and supported by the PurpleUC team, Vocalytica is delivered as a fully managed service. Fast response times, direct access to the right people, and full control.
Custom Logic by Use Case
Apply different prompts, summary styles and delivery rules depending on the type of call or handling team, ensuring the right insights are captured for sales, support, compliance and other scenarios.
CRM and Workflow Integration
Connects with CRM and task management platforms such as Salesforce or job tracking tools, helping streamline follow-up, reporting and customer management.
Efficient Call Summarisation
Provides concise summaries of phone conversations, highlighting essential discussion points.
Sentiment and Tone Analysis
Identifies tone and intent to help you understand how conversations feel, not just what was said. Supports better coaching, insight and service response.
Frequently Asked Questions
What is PurpleUC Vocalytica?
Vocalytica is a secure AI transcription and analysis service that turns your business call recordings into structured summaries, action points and insight. It is fully customisable and designed for organisations that handle sensitive or high-value conversations.
How is Vocalytica different from other transcription tools?
Vocalytica is more than transcription. It runs in a secure, private Azure environment using a dedicated large language model, and is tailored to your terminology, prompts and workflows. It is delivered as a fully managed service, giving you control over how your data is handled and how the results are delivered.
Can Vocalytica be used with any phone system?
Yes. Vocalytica can operate independently, provided there is access to a set of high-quality call recordings. It can also be delivered as an integrated service when used with compatible PurpleUC phone systems.
Is Vocalytica suitable for regulated industries?
Yes. Vocalytica is built for privacy, control and data protection. It runs in a secure, private Azure environment with no reliance on public AI services, helping you meet the security and compliance expectations of regulated sectors.
Can Vocalytica help with compliance and audit requirements?
Yes. Vocalytica creates a clear, structured record of conversations, including key decisions and outcomes. It helps you meet internal policies and regulatory requirements by making it easier to review, reference and evidence what was said, without relying on manual notes.
Can I customise how Vocalytica analyses different types of calls?
Yes. Vocalytica supports tailored prompting logic by team, department or use case. You can apply different rules, formats and delivery methods depending on whether the call relates to sales, support, compliance or another workflow.
What kind of outputs can Vocalytica provide?
Vocalytica can return summaries by email, structured data for your CRM, or custom outputs for databases, dashboards and reporting tools. The format, content and delivery can be tailored to match your needs.
How can Vocalytica save time for my business?
Vocalytica can reduce manual admin by automatically transcribing calls, generating summaries, and identifying key actions. This helps teams spend less time on documentation and more time focusing on customers, compliance or service delivery.
Who can benefit from using Vocalytica?
Vocalytica can support any organisation that relies on phone conversations to deliver service, manage risk, or build client relationships. It is particularly valuable for teams in customer service, sales, compliance and quality assurance.
How can we try Vocalytica with our own data?
If you would like to see what Vocalytica can do, we can process a small sample of your call recordings using prompts tailored to your business. This gives you a real-world example of the summaries, action points or structured outputs it can deliver.
Ready to find out more? Chat to a specialist today.