Horizon
What is Horizon?
Horizon is a cloud based business phone system designed for modern working. It delivers high quality voice calls, smart call handling features and easy access across multiple devices. There is no need for traditional on site hardware.
Whether your team is in the office, working remotely or on the move, Horizon helps them stay connected and productive with consistent, reliable communication.
Why Choose Horizon?
Horizon gives your business a professional and flexible phone system that works across locations and devices. It is easy to use and packed with the features your team needs to communicate efficiently and deliver a consistent customer experience.
You get capabilities such as voicemail to email, call queuing, CRM integration and detailed call analytics. For teams that need more than voice, Horizon also supports messaging, meetings and collaboration through the Webex app.
Whether you are upgrading from an older PBX or planning your next phase of growth, Horizon provides a reliable platform that adapts as your business evolves.
How Can Horizon Help Reduce Costs?
Horizon helps reduce your communication costs by removing the need for on site phone system hardware and ongoing maintenance. Instead, you pay a predictable monthly fee that is easier to manage and scale as your business grows.
There are no large upfront investments or unexpected charges. You only pay for what you need and avoid the complexity and expense that often comes with older systems.
Is Horizon Secure?
Yes. Horizon is designed with built in security features to protect your business communications. It uses strong encryption and follows recognised standards to help keep your data safe.
Whether your team is working in the office or remotely, you can rely on secure, stable connections that support your operations without compromise.
Can it replace my current phone system?
Yes. Horizon is a full replacement for traditional phone systems. It provides all the essential telephony features businesses rely on, delivered through a modern cloud service that removes the need for on site hardware.
Your team can make and receive calls using desk phones, mobile apps or desktop devices. Everything is managed through a simple web portal. Horizon also connects with tools like Microsoft Teams and popular CRM platforms to streamline daily tasks and improve responsiveness.
If you are moving on from an ageing PBX or switching from a basic VoIP setup, Horizon gives you a reliable solution that is ready for the future.
Is Horizon Reliable?
Yes. Horizon is built on a stable, business grade network with high availability and consistent performance. It is designed to keep your communications running smoothly, even during periods of high demand or unexpected disruption.
Because it is hosted in the cloud, there is no need to manage physical equipment on site. Features such as call failover and built in resilience help ensure your team stays connected at all times.
Why Choose PurpleUC for Horizon?
At PurpleUC, we make sure Horizon works perfectly for your business from day one. We handle the full setup, including number porting, call flow design, device provisioning and user onboarding.
Our UK based team delivers responsive support and ongoing guidance, whether you are expanding, adapting to new ways of working or introducing new features. We are here to help you get the most from your phone system without added complexity or delay.
With PurpleUC, you gain more than just a product. You gain a reliable partner who understands how to support growing UK businesses with communication that works.
Features & benefits
Take a look at the feature list. If you don’t see what you need, feel free to contact us.
Cloud Based Telephony
A complete business phone system hosted in the cloud. No on site hardware or complex installations are needed.
Works Across Phones, Headsets and Apps
Use Horizon on desk phones, wireless headsets, mobiles and desktops. Whether your team prefers traditional hardware or softphone apps like Webex, they can stay connected in the way that suits them best.
Collaboration with Webex
Use the Webex app for messaging, video meetings, file sharing and productivity tools. Available with most Horizon licence types.
Call Analytics and Reporting
Monitor activity and performance with clear, detailed reports. Use insights to plan resources and improve service quality.
Clear and Reliable Calling
Enjoy consistently high call quality across all locations, ensuring smooth and professional conversations.
Scalable and Flexible
Add or remove users, numbers and features as your business changes. Horizon grows with you.
CRM and App Integration with Horizon Integrator
Use the Horizon Integrator desktop app to connect with Microsoft Outlook, Salesforce and over 200 CRM platforms. Screen popups, click to dial and contact syncing make it easy to manage customer interactions.
Call Recording
Record calls for training, quality control or compliance, with flexible options for storage and access.
Extendable to Contact Centre
Need more advanced call handling? Horizon can be extended to support contact centre features such as agent management, queue reporting and multi-channel engagement.
Work from Anywhere
Stay connected across desktops, mobiles and tablets. Horizon supports your team whether they are in the office, at home or on the move.
Smart Call Handling
Set up call forwarding, voicemail to email, auto attendants and call queuing to suit the way your business operates.
Microsoft Teams Integration
Enable voice calls within Microsoft Teams by pairing it with Horizon. Keep your existing Teams environment while adding full telephony functionality.
Receptionist Console
Easily manage incoming calls, transfers and availability across teams or locations from one simple interface.
Frequently Asked Questions
What is Horizon and how does it work?
Horizon is a fully hosted cloud phone system designed specifically for UK businesses. It replaces traditional PBX hardware with a flexible, scalable, and feature-rich VoIP solution. Horizon works seamlessly across desktop phones, mobile devices, and collaboration apps like Webex, making it ideal for small to medium-sized businesses looking to modernise their communications infrastructure.
Can I use Horizon for remote and hybrid working?
Yes. Horizon fully supports remote and hybrid working, allowing your staff to stay connected wherever they are. It works effortlessly on desktops, smartphones, and tablets. Additionally, the Webex app provides integrated video conferencing, instant messaging, and file sharing to enhance collaboration and productivity on-the-go.
Is Horizon a full replacement for my existing business phone system?
Absolutely. Horizon provides all essential features of a traditional phone system, including voicemail, call queuing, auto attendants, and call routing—without the need for any on-site equipment. It is a complete, cloud-based VoIP alternative perfect for growing UK businesses that require flexibility and scalability.
Can Horizon integrate with Microsoft Teams and CRM systems?
Yes. Horizon seamlessly integrates with Microsoft Teams for calling and connects to over 200 popular CRM platforms via the Horizon Integrator desktop app. This enables advanced productivity features such as click-to-dial, call logging, and CRM screen pop-ups, improving efficiency and customer interactions.
Why should I choose PurpleUC as my Horizon provider?
PurpleUC offers expert setup, dedicated support, and tailored guidance for your Horizon cloud phone system. Our UK-based specialists handle everything—from number porting and user onboarding to ongoing management—to ensure your Horizon solution performs smoothly and reliably from day one.
Ready to find out more? Chat to a specialist today.