What is 3CX?
What is 3CX?
3CX is your office phone system, made smarter. It’s a software-based solution that lets you make calls, send messages, and collaborate – all from one platform.
With 3CX, businesses can stay connected through modern, internet-based communications, whether they’re in the office or working remotely. It’s simple to use, reliable, and perfect for businesses of all sizes.
3CX is a leading provider of unified communications solutions, continually evolving to offer award-winning tools that make communication easy and efficient.
3CX Softphone
The 3CX Softphone is a powerful, flexible solution that turns your computer into a phone, letting you make and manage calls with ease.
Customizable to fit your business needs, it’s designed for teams that require both modern communication tools and the ability to integrate with traditional systems. Whether you’re working from your desk or on the go, the 3CX Softphone makes staying connected effortless.
Can it replace my traditional phone system?
Yes, 3CX can completely replace your traditional phone system or existing VoIP setup.
With 3CX, you get more than just phone calls. It’s a cloud-based solution that offers flexibility, enabling your team to work from anywhere on any device. You’ll also eliminate the need for expensive hardware and ongoing maintenance.
It’s highly reliable—built-in resilience ensures your communication stays up and running, even during unexpected events. Plus, it scales with your business as you grow.
3CX isn’t just a replacement; it’s an upgrade to more flexible, cost-effective, and efficient communication.
Is it reliable?
Hosted 3CX runs on secure, high-performance servers in world-class data centres. We manage everything, so you don’t have to.
Need extra resilience? 3CX supports advanced backup and disaster recovery options, giving you peace of mind with reliable communication solutions.
With Hosted 3CX, your team stays connected, even when unexpected events occur.
What is Hosted 3CX?
Hosted 3CX is a complete unified communications solution that’s flexible and scalable for businesses of any size. When you choose Hosted 3CX with PurpleUC, we manage everything, so you can focus on what matters—running your business.
Here’s what we offer:
- Licensing: We help you select the right license based on your needs.
- Design and Build: A custom 3CX system tailored to your specifications.
- Resilient Hosting: No need to worry about servers, upgrades, or backups—we handle it all.
- SIP Trunking: We configure SIP endpoints, allowing you to make and receive calls with ease.
- Hardware: Plug-and-play devices from trusted vendors for a quick, easy setup.
- Deployment: We ensure a fast and smooth transition for your team.
- Support: Ongoing support to keep everything running smoothly.
With Hosted 3CX, you get a seamless communication experience with none of the technical hassle.
Hosted 3CX runs on secure, high-performance servers in world-class data centres. We manage everything, so you don’t have to.
Need extra resilience? 3CX supports advanced backup and disaster recovery options, giving you peace of mind with reliable communication solutions.
With Hosted 3CX, your team stays connected, even when unexpected events occur.
Features & benefits
Take a look at the feature list. If you don’t see what you need, feel free to contact us.
Call transfers
Easily transfer calls between team members, ensuring customers are connected to the right person without delay.
Call recording
Automatically record calls for training, quality control, and compliance. This feature helps you improve service and monitor customer interactions.
Auto attendants
Set up automated menus to direct callers to the right department or person, reducing wait times and enhancing customer satisfaction.
Reporting and analytics
Access call data and performance insights, such as call volume, response times, and agent efficiency, to make informed decisions.
Voicemail to email
Receive voicemails in your email inbox, ensuring you never miss a message and can respond quickly.
Unified messaging
Integrate voice, email, chat, and more into one platform, simplifying team communication.
Conferencing calling & video conferencing
Host meetings with internal or external participants, allowing seamless collaboration through voice and video.
SIP trunking
Reduce costs by connecting your phone system to the public telephone network over the internet, eliminating the need for traditional phone lines.
Call queues & handling
Set up and manage call queues, ensuring calls are routed efficiently and reducing hold times for customers.
Frequently Asked Questions
What is 3CX, and how can it benefit my business?
3CX is a software-based unified communications solution that replaces traditional phone systems. It offers VoIP calling, video conferencing, live chat, and CRM integration—all accessible via desktop and mobile apps. By consolidating communication tools, 3CX enhances productivity and reduces operational costs.
Can 3CX be hosted on-premise or in the cloud?
Yes, 3CX offers flexible deployment options. You can host it on-premise using your own servers or opt for a cloud-based solution. PurpleUC provides Hosted 3CX services, managing licensing, setup, and maintenance to ensure a seamless experience.
Is 3CX compatible with existing phone hardware?
3CX is compatible with a wide range of SIP-compliant IP phones, including models from Yealink, Polycom, and Grandstream. It also supports analog phones through ATA adapters, allowing businesses to leverage existing hardware investments.
How does 3CX support remote work?
3CX facilitates remote work through its mobile and web applications, enabling employees to make and receive calls, hold video conferences, and access voicemail from anywhere. This ensures business continuity and flexibility for distributed teams.
What kind of support does PurpleUC offer for 3CX users?
PurpleUC provides comprehensive support for 3CX users, including system design, deployment, SIP trunk configuration, and ongoing maintenance. Our team ensures your 3CX system operates efficiently, allowing you to focus on your core business activities.
Ready to find out more? Chat to a specialist today.