What is SwyxWare?

SwyxWare is a multi award winning, innovative, software-based communications solution from Swyx, which is now part of the international Enreach group. 

For more than 20 years Swyx has been building modern, IP based telephony and communications solutions for medium size enterprises, making it one of the most experienced companies in the sector. 

As a software-based solution, it is one of the most versatile and customisable products in the marketplace, and the SwyxIt! softphone is one of the best softphone solutions out there. 

It is also extremely well suited to hybrid scenarios, supporting traditional technologies like ISDN in a way that many VoIP solutions cannot.

Can it replace my traditional phone system?

Yes, Hosted Swyx can entirely replace your traditional phone system or stand-alone Voice over IP (VoIP) phone system. In fact, it will provide you with more flexibility, lower costs and better resilience.

    Is it reliable?

    PurpleUC Hosted Swyx is run on our own Windows servers, in top notch datacentres, and we look after it so you don’t need to. If you need enhanced resilience, Hosted Swyx can be augmented with all the usual Windows resilience options providing a variety of options around disaster recovery.

      What is Hosted Swyx?

      Swyx is a unified communications solution, with a flexible deployment model. PurpleUC is one of a few UK-based providers that offer Swyx as a true hosted solution, taking care of all the complexities for you.

        • Licensing: we help you choose and then supply the right licence for your needs.
        • Design and Build: a dedicated SwyxWare system to your specifications.
        • Resilient Hosting: so you don’t have to worry about servers, upgrades, or backups.
        • SIP Trunking: we provide and configure SIP endpoints so you can make and receive calls.
        • Hardware: we offer a wide range of plug and play hardware options from a variety of vendors.
        • Deployment: we help your staff get up and running quickly.
        • Support: we provide ongoing support for your staff and Swyx system in case you run into trouble.

          Does it have all the features that I need?

          We think so but take a look at the feature list below. If you don’t see what you need, just feel free to ask us.

          Call queues

          queue calls in the order
          they’re received

          Call hold

          with customised hold
          music

          Call conferencing

          both ad-hoc and dial-in

          Presence information

          see who is on the phone
          or available

          Voicemail to email

          pick up your voicemail
          from anywhere

          Call park

          to reduce the pressure
          to transfer calls

          Call recording

          available with 3rd
          party add-on

          Contact Center

          with wallboard and
          agent reporting

          Direct dial

          connect to the right person,
          the first time

          Call transfers

          announce the caller first;
          both blind and attended

          Auto attendants

          allowing you to set opening hours
          and control call flows

          Can I keep my telephone numbers?

          Yes, you can. We routinely migrate telephone numbers from various different providers, including existing SIP numbers and traditional telephone numbers.

          Can it reduce my costs?

          Yes, because Hosted Swyx is an extremely cost effective and scalable solution. 

          • There is no requirement for expensive hardware to worry about.
          • Staff adoption is quick and easy because the SwyxIt! softphone is really intuitive.
          • It improves efficiency, productivity, and team collaboration.
          • We offer competitive call bundles, eliminating UK national and mobile call costs.
          • You can make calls using your existing Internet connection in most cases.

          What does Hosted Swyx actually cost?

          Note: If you would like help with your Microsoft licencing, would like to switch your licencing to the Purple Matrix CSP or would like to discuss your IT in general, just let us know.

            Set Up Costs (per customer)

            System build and programming to your specification – £POA
            (depends on requirement and complexity)

              Recurring Costs (per user, pcm)

              Hosted Swyx Pro – from £15.00
              (Includes licence, local/national/mobile call bundle and bespoke support & maintenance)

                Why should I talk to PurpleUC?

                We bring a wealth of telecoms and IT experience with us, so we can not only deliver a Hosted Swyx Voice, but we can also make sure you get the most out of it. 

                We are one of the most experienced UK providers of hybrid and hosted Swyx solutions, specialising in integrations and customisations.

                If you are ready to level up your business communications, contact PurpleUC today.

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