What is 3CX?

3CX is an award winning, software-based VoIP telephone system, that provides a feature-rich solution at a cost-effective price, with over half a million running systems globally and 12 million users. 

3CX is continuously developed to ensure that it offers a market leading set of features. 

It is a great, flexible product for small and growing businesses, and especially good for remote and hybrid working. 

3CX is also trusted by global brands such as McDonalds, Carlsberg and Holiday Inn, so you will be in good company.

What makes 3CX different?

In the world of Cloud telephony and SaaS, 3CX is unusual in that it does not use a per seat licence model. Instead, 3CX licencing is based on the number of simultaneous calls that you need to make, which ensures you only pay for what you actually use.

What is Hosted 3CX?

3CX is a software-based solution, which can be used in all sorts of different ways. PurpleUC offers 3CX as a hosted solution, so we take out all the complexities for you…

    • Licensing: we help you choose and then supply the right licence for your needs.
    • Design and Build: a dedicated 3CX system to your specifications.
    • Resilient Hosting: so you don’t have to worry about servers, upgrades, or backups.
    • SIP Trunking: we provide and configure SIP endpoints so you can make and receive calls.
    • Hardware: we offer a wide range of plug and play hardware options from a variety of vendors.
    • Deployment: we help your staff get up and running quickly.
    • Support: we provide ongoing support for your staff and 3CX system in case you run into trouble.

      Can it replace my traditional phone system?

      Yes, Hosted 3CX can entirely replace your traditional phone system or stand-alone Voice over IP (VoIP) phone system. In fact, it will provide you with more flexibility, lower costs and better resilience.

      Is it reliable?

      PurpleUC Hosted 3CX runs only on Linux, providing an extremely stable service, and we look after it so you don’t need to. If you need enhanced resilience, 3CX Enterprise even allows for automatic failover to a second system, ensuring a near instant disaster recovery.

      Can it reduce my costs?

      Yes, because Hosted 3CX is an extremely cost effective and scalable solution.


      • There is no requirement for expensive hardware to worry about.
      • Staff adoption is quick and easy because 3CX is really intuitive.
      • It improves efficiency, productivity, and team collaboration.
      • We can offer competitive call bundles, eliminating UK national and mobile call costs.
      • You can make calls using your existing Internet connection in most cases.

      Does it have all the features that I need?

      We think so but take a look at the feature list below. If you don’t see what you need, just feel free to ask us.

      Call queues

      queue calls in the order
      they’re received

      Call hold

      with customised hold

      Call conferencing

      both ad-hoc and dial-in

      Dedicated hotel module

      supporting many of the
      features needed for guests

      Presence information

      see who is on the phone
      or available

      Voicemail to email

      pick up your voicemail
      from anywhere

      Call park

      to reduce the pressure
      to transfer calls

      Call recording

      available with 3rd party add-on

      Live Chat

      so you can talk to your
      customers via your website

      Contact Center

      with wallboard and
      agent reporting

      Direct dial

      connect to the right person,
      the first time

      Call transfers

      announce the caller first;
      both blind and attended

      Auto attendants

      allowing you to set opening
      hours and control call flows

      Video Conferencing

      with no add-ons needed

      What does Hosted 3CX actually cost?

      Note: We offer various combinations of 3CX, including Standard, Pro and Enterprise licences, with any number of concurrent calls to suit the size of your business, so feel free to ask for a quote.

      Set Up Costs
      (per customer)

      System build and programming to your
      specification – £POA
      (depends on requirement and complexity)

      Example Recurring Costs
      (per customer, pcm)

      Hosted 3CX Pro4 – £140

      • 3CX Pro Licence
      • 4 channel system
      • Unlimited users
      • Call bundle, including 01/02/03 and UK mobile numbers
      • Full support and management

      Example Recurring Costs
      (per customer, pcm)

      Hosted 3CX Pro8 – £280

      • 3CX Pro Licence
      • 8 channel system
      • Unlimited users
      • Call bundle, including 01/02/03 and UK mobile numbers
      • Full support and management

        Why should I talk to PurpleUC?

        We bring a wealth of telecoms and IT experience with us, so we can not only deliver a 3CX solution, but we can also make sure you get the out most of it too.

        If you are ready to level up your business communications, contact PurpleUC today.


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